Teamwork is always aboard
Our Human Factors Training courses sharpen your employees' powers of discernment, improve their ability to communicate with one another, and promote teamwork. All seminars meet JAR-OPS and JAR-FCL requirements.
Crew Resource Management Introductory
Target Group
Flight Attendants
Description
The seminar deals with basic human physiology and explains the limits faced by the human body in aviation. Participants learn to interpret and optimize their own patterns of behavior, attitudes, and perceptual processes.
Duration
1 day
Location
Lufthansa Flight Training Center/FRA or any other desired location
Crew Resource Management Conversion
Target Group
Flight Attendants
Description
Participants acquire knowledge of the interactive processes in the cabin. A well-balanced mix of methods from theoretical tuition, Computer Based Training, training videos, and group exercises guarantee maximum learning achievement.

The following subject matter is covered:
  • First impressions
  • Professionalism and safety
  • Talking to other people
  • Reaching a decision
  • Cause and effects of stress
  • Conflict management
  • The team as an opportunity
Duration
2 days
Location
Lufthansa Flight Training Center/FRA or any other desired location
 
Crew Resource Management Conversion
Target Group
Flight Attendants
Our Security Training seminars prepare your crews for threatening situations on board and help them to correctly recognize potentially hazardous situations in good time. Participants also learn strategies for avoiding and de-escalating conflicts.
Duration
By agreement
Location
Lufthansa Flight Training Center/FRA or any other desired location