Professional service at a high level

In the service training area, your employees develop into customer-oriented service providers. Whether it's service in the air or on the ground: we concentrate on all facets of service and take your cabin crews to the next level.

We are happy to pick up on your individual needs in terms of service training and offer you a customized training course. Our portfolio also covers gastronomic expertise - from wine education to role-specific behavior training on topics such as style and etiquette, conversation, and customer-orientation.

This training course prepares prospective senior cabin personnel to take on a leadership role on board. The concept covers all situational aspects of the leadership role, the related communication, and team leading instruments.

 

The development and expansion of role-specific and specialist expertise are central to the training offered in the premium sector. The participants are made aware of the significance and expectations of premium customers and can thus deduce the service requirements. The success of our training is based on a balanced focus on hard and soft skills.